Privacy Policy

This Privacy Policy helps you understand how StoreGo Self Storage, our affiliates, and subsidiaries collect, store, use, and share your Personal Information when you visit our website, use our mobile application, rent a storage unit, or otherwise engage with us online or offline (collectively our "Services").

By visiting our website or using any of our Services, you agree your Personal Information, as defined below, will be handled as described in this Policy. Your use of our website or Services, and any dispute over privacy, is subject to this Policy and our Terms and Conditions, including its applicable limitations on damages and the resolution of disputes. The Terms and Conditions are incorporated by reference into this Policy.

Depending on your state of residence, you may have additional rights concerning your Personal Information. Please refer to Section 7.3 ("State Privacy Rights") below for details.

1. What Personal Information We Collect

We collect information that identifies, describes, or is reasonably capable of being associated with you ("Personal Information"). Personal Information does not include information that is publicly available, de-identified, or aggregated as defined by applicable laws. We collect the following categories of Personal information:

• Identifiers. We collect your name, phone number, driver's license or ID number, military identification number, email address, mailing address, unit number, gate codes, and elevator access codes when you register for or use our Services. If you visit our website or use our mobile application, we collect information about your device including a device ID, IP address, or similar device identifiers.
• Customer Records and Account Details. If you rent a storage unit from us, we collect certain information as part of your rental agreement, such as a signed rental agreement, insurance coverage information, gate codes, and elevator access codes. To process billing, we track amounts due, your bank or payment card information, past due amounts, and other relevant transaction data.
• Commercial Information. When you register for or use our Services, we may collect records of your personal property and Services purchased.
• Characteristics of Protected Classifications. Sometimes, we may collect your birth date, age, gender, or military status.
• Message Contents. When we communicate with you, we may collect contents of text messages, email, phone calls, or audio messages, which may identify you.
• Geolocation. If you visit our website, we may collect geolocation information from your IP address, which links to the region you live in.
• Audio, Visual, or Similar Information. If you visit our properties, we may collect video surveillance and other security and access information.
• Internet and Network Activity. If you visit our website, we may collect information about your browsing and search history, interaction with the features of our Services, and responses to advertisements.
• Inferences and Preferences. We may collect information about the types of Services you use, home city, communications preferences, and other inferences drawn from your activity.
• Sensitive Personal Information. We collect Sensitive Personal Information, such as StoreGo Self Storage account log-in information.

2. Sources of Personal Information

We generally collect Personal Information identified above from the following categories of sources:

• Directly from you, such as when you visit our property, sign up to rent one of our storage units or otherwise use our Services, or communicate with us by email, phone, our website chat feature, or any other means
• Automatically, when you visit our website or property or use our Services. This includes our security surveillance on our property and, on our website, our use of cookies and other online tracking technologies.
• From service providers and other third parties, pursuant to our agreements with these parties.

3. How We Use Your Information

We use the Personal Information we collect for the following business and commercial purposes:

• Operating our Business and Providing Services. The main reason we use your Personal Information is to provide you with the Services you request, manage our facilities, maintain your account, process billing and payment, and otherwise run day-to-day operations.
• Communicating with You. We use your Personal Information to communicate with you about our services, your account, and if you contact us with a question or concern.
• Evaluating and Improving our Services. We may analyze the Personal Information we collect for quality assurance, training, and to understand how we can meet and exceed your expectations.
• Marketing and Advertising. We use the Personal Information we collect for marketing or advertising purposes.

4. Who We Disclose Your Information To

We may disclose your Personal Information for the following purposes:

• With Our Vendors to Provide Our Services. We may share your Personal Information with vendors and service providers who perform services on our behalf.
• For Marketing and Advertising. We may share the Personal Information we collect with marketing and advertising vendors, including advertising platforms such as Meta (Facebook) for ad measurement, optimization, and targeted advertising.
• Related to Business Transfers. We may disclose or transfer information as part of any merger, sale, and transfer of our assets, acquisition or restructuring of all or part of our business.

Key service providers that may have access to your Personal Information include:

• Stripe for payment processing and billing.
• Auth0 for account authentication and identity management.
• Meta Platforms, Inc. for advertising measurement and optimization (see Section 5).
• Dropbox Sign for electronic document signing (e.g., lease agreements).
• Xercor Insurance Services for insurance coverage and claims management.

Each of these providers operates under their own privacy policies, which govern their collection and use of your data. We encourage you to review their respective privacy policies for more information.

5. Cookies and Tracking Technologies

We, and our third-party service providers, use cookies, pixels, and other tracking technologies to track information about your use of our website or Services. Our website uses the following categories:

• Necessary — Always active. Required for core functionality including authentication, payments, and site operation. These cannot be disabled.
• Analytics — Site performance monitoring, error tracking, and session replay to help us improve the website experience.
• Marketing — Ad tracking and conversion measurement (e.g., Meta Pixel) to measure the effectiveness of our advertising.

Meta (Facebook) Pixel. Our website uses the Meta (Facebook) Pixel, a tracking technology provided by Meta Platforms, Inc. The Meta Pixel collects information about your activity on our website, including pages visited, actions taken (such as steps in the booking process), device and browser information, and IP address. This data is sent to Meta Platforms, Inc. We do not send directly identifying information such as your name, email address, or phone number to Meta through the Pixel. We use the Meta Pixel to measure the effectiveness of our advertising, optimize our ads, build advertising audiences, and understand how visitors use our website. Meta may use this data in accordance with its own privacy policy.

Meta Conversions API (CAPI). In addition to the Meta Pixel, we use the Meta Conversions API, a server-to-server integration that sends conversion events (such as a completed booking) directly from our servers to Meta Platforms, Inc. Unlike the Pixel, CAPI may transmit contact information you have provided to us — specifically your email address and phone number — in hashed (SHA-256) form, along with technical data such as IP address and browser information. Hashing is a one-way process that obscures the original value, but it is still considered Personal Information under applicable privacy laws. We use CAPI to measure and optimize the effectiveness of our advertising. Meta may use this data in accordance with its own privacy policy.

Your Choices. By default, all cookie categories are enabled. You may opt out of Analytics and/or Marketing cookies at any time by clicking the "Your Privacy Choices" link in the footer of any page on our website. Your choice is stored locally on your device and persists across visits. You can also:

• Adjust your browser settings to block or delete cookies.
• Manage your Meta ad preferences at facebook.com/adpreferences.
• Opt out through the Network Advertising Initiative or the Digital Advertising Alliance.

6. Information Regarding Children

Our website and Services are intended for users who are 18 years or older and we do not knowingly collect information from children under 18 years old. If we become aware that we have collected information from a child under 18 years old, our policy is to delete such information from our records.

7. Your Rights and Choices

7.1 Review or Update Your Information

If you are a current or former customer, you can access, update, or correct your Personal Information at any time by logging into your account, visiting your property management office, or contacting us.

7.2 Unsubscribe or Opt-Out of Certain Communications

We may contact you via email, phone, or text message with important information about your account and promotional opportunities. You may unsubscribe or opt-out of receiving these communications by following the instructions provided.

7.3 State Privacy Rights

Depending on your state of residence, you may have additional rights under applicable privacy laws, including the California Consumer Privacy Act ("CCPA"), the Kentucky Consumer Data Protection Act, and similar state privacy statutes. These rights may include:

• Right to Know/Access. Request information about the Personal Information we have collected about you.
• Right to Delete. Request deletion of your Personal Information, subject to certain legal exceptions.
• Right to Correct. Request correction of inaccurate Personal Information.
• Right to Opt-Out of Sale or Sharing. Opt out of the "sale" or "sharing" of your Personal Information for targeted advertising, as defined under applicable state laws.

Sale and Sharing Disclosure. We do not "sell" your Personal Information in the traditional sense. However, our use of certain tracking technologies such as the Meta (Facebook) Pixel (described in Section 5) may constitute "sharing" of Personal Information for cross-context behavioral advertising under the CCPA. Categories that may be shared include Internet and Network Activity and Identifiers (such as device ID and IP address). To opt out, use the "Your Privacy Choices" link in our website footer or the methods described in Section 5.

To exercise any of these rights, please contact us at support@storegoselfstorage.com. We will verify your identity before processing your request. We will not discriminate against you for exercising any of these rights.

8. Legal Disclaimer

Nothing in this Privacy Policy restricts StoreGo Self Storage's ability to comply with federal, state, or local laws; comply with a civil, criminal, or regulatory inquiry; cooperate with law enforcement agencies; exercise or defend legal claims; detect security incidents; or transfer Personal Information as part of a merger or acquisition.

9. External Links

When you use this website, you may find links to other websites that we don't own or control. We are not responsible for the content or any other aspect of these third-party sites, including their collection of your Personal Information. You should review their terms and conditions and privacy policies before proceeding to that site.

10. Updates to this Privacy Policy

This Privacy Policy is reviewed and updated regularly. If we change this Policy, we will post the updated Privacy Policy here, and those changes will go into effect on the "last updated" date shown above.

11. Questions and Contact Us

If you have questions about this Policy or our privacy practices, you may email us at support@storegoselfstorage.com or by mail to our facility address.